Customer Service Representative

Customer Service Representatives are the heart of our business. You must have impeccable people skills as this position requires a lot of face-to-face and phone interaction with our clients. Experience preferred, but not necessary. As a Customer Service Representative, you must be highly organized, efficient and detail-oriented, as you will be responsible for the accurate production of client projects in a fast-paced environment. Customer Service Representatives must be versatile as daily activities will include (but are not limited to): quality production using high-speed copiers, in-store bindery work, front counter sales, phoning clients, and deliveries. You must also be skilled in basic copier maintenance and be able to maintain an adequate inventory of supplies.

Digital Press Operator

Digital Press Operator is a key position in our Production Department. The Press Operator is primarily responsible for all operation pertaining to production on digital presses; this includes Monochrome, CMYK and 5th Color Presses. The Press Operator manages digital workflow and production tasks including: providing quality control, color calibration, managing digital stocks, troubleshooting odd or specialty stocks, producing in house marketing materials, supply chain management, and maintaining equipment to OEM standards.


Nearly every job starts off in our Graphics/Pre-Press Department. Sometimes, it’s as simple as putting in a customer’s disk and outputting a file and other times it’s as complex as laying out a 50-page manual. Our Graphics Department is equipped with both Mac and PC platforms. Production & output of documents are completed with the following programs: Adobe InDesign, Photoshop, Illustrator, and Microsoft Office. As a member of the Pre-press Team, you should feel comfortable using a variety of programs and have experience in pre-flighting, electronic trapping, scanning and troubleshooting. You must also maintain a high degree of accuracy. Members of the Graphics Department are also responsible for maintaining system performance as well as backing up files and systems.

Bindery/Post-Press Personnel

Our Bindery Department puts the finishing touches on our projects. We have a full Bindery Department which includes folders, cutters, multibinders, collators, slitters, shrink tunnels, drills, power GBC punches, laminators, numbering units, etc. As a member of the Bindery Team, you should be proficient with most of our equipment and be capable of learning any new equipment we add. You must have an impeccable sense for detail and be able to perform in a fast-paced environment.

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