CUSTOMER FEEDBACK FORM
The Most Common Questions People Ask Us
Do you do graphic design?
We don’t offer in-house graphic design services most customers find it very easy to use Canva to create Print Ready Files. Check out our video to see how easy it is to make print files and work with thousands of templates.
How do I order proofs?
Since we have no minimum order size, getting proofs is easy—just place a regular order for a single product and use the coupon code FREEPROOF to discount the charges to $0.00
How do I combine multiple designs in the same order?
Little Rock Printing lets you combine quantities within the same order for a better price, as long as:
- Your designs are all the same size
- Your designs use the same type of paper or stock
- You order all your designs at the same time (for example, an order of 1000 units for 4 designs with 250 copies for each).
To combine multiple orders, simply send the files and quantity breakdown to [email protected]
Can I order any quantity for my design?
That’s right; Little Rock Printing has low order minimums—which means you can place an order as small as a single copy for any of our products. If you don’t see the quantity you want listed on the product page, select “Custom Quantity” in the bottom left corner and fill in the amount you want to see the price break.
Can I set up an account with you?
What are the cutoff times for each production speed?
Our daily cutoff time is the end of Business Day each day.
The day the order is placed is not included in the production timeline (i.e., one business day means the order will be completed on the next business day). The “clock” starts once we have print ready files, approval and the order in hand. So, please make sure you include a Print Ready PDF with your order.
WHAT ARE MARGINS AND BLEEDS?
It’s important to design and export your files with bleed (1/8″) is the recommended minimum, no text or important photos should encroach the margins. Files should also have 1/8″ bleed with the background extending beyond the trim marks.
What kind of file should I send?
The best file to print from is a high-resolution PDF, exported with ⅛” bleed, outlined fonts, and built to scale in the CMYK color space. We do allow you to submit other file types like JPEGs, but the quality may not be as good.
When trying to print Pantone colours, use Spot PMS colours as opposed to CMYK values. If specific colours are vital for your design, we strongly recommend ordering a proof before placing your entire order.
How do I send files?
- Upload your file when you place your order in your CART
- Use our file uploader (click here)
- Send us your own file transfer link (via WeTransfer, Dropbox, etc.)
Files are not required with your order but it is best practice to attach the PDF print files with your order. If you send the files seperately please be sure to include your order number in the file transfer.
We ask that you send files with each order to ensure we are working with the most current and up to date print files.
Can you ship my product?
Almost everything we make can be shipped anywhere in Canada (except for Life Sized Cutouts) which are only available for pickup. We calculate shipping charges at checkout, based on your address and chosen delivery type:
How long does it take to print?
Most of our products come with options to have your order ready in anywhere from 1-5 business days. Please provide print-ready PDF files for your designs so we can focus on making each order perfectly and delivering by the deadline.
My finished size can’t be entered on the product page—can I still order it online?
No problem! Start by choosing your product and selecting the closest size available online (for example, if you want 3.16” x 4.64” labels, select 3.25 x 4.5”). Then enter the exact size in the “Special Notes” section before completing your order.